Shipping policy
Totally Real Bands – Shipping Policy
Order Processing
All orders are fulfilled on demand through our production partner, Printful.
Once you place an order, it will typically take 2–5 business days for your items to be printed, packed, and prepared for shipment.
You’ll receive a confirmation email once your order has been processed and another with tracking information once it ships.
Shipping Times
Shipping times vary depending on your location and the item ordered. Typical delivery estimates are:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| Europe | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| Rest of the World | 10–20 business days |
Note: These are estimates provided by Printful and may vary due to customs delays, carrier disruptions, or seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout and depend on your location and the product type.
If your order contains multiple items, they may be shipped separately to ensure faster delivery.
Order Tracking
Once your order ships, you’ll receive a tracking link via email. Please allow up to 48 hours for tracking information to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties once your package reaches your destination country.
These charges are determined by your local customs office and are the customer’s responsibility.
Wrong Address / Lost Packages
Please double-check your shipping address before completing your order.
If an incorrect address was provided and the package is returned to Printful, we can reship it at your expense.
If your order seems lost or delayed, please contact us at [your email address] with your order number, and we’ll help investigate with Printful.
Returns & Exchanges
Because our products are made to order, we only accept returns for defective or misprinted items.
If your order arrives damaged or with a print error, please contact us within 7 days of delivery at [your email address] with photos of the issue.
We’ll work with Printful to replace or refund your item.
Contact Us
If you have any questions about your order or our shipping policy, reach out to us at:
📧 totallyrealabands@gmail.com